Configure an Email Service Provider

You can use the Identity Cloud default email service to test your email templates. Anytime you want to use the default email service, set the default values indicated on this page.  
 

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When you’re ready to go to production, complete these steps to configure your own email service provider:

  1. In the Identity Cloud Admin UI, go to Email > Provider.

  2. On the Email Provider page, enable the option Use my own email provider.

  3. Enter the following details:

    From

    Email address of the organization or individual sending the email.
    Example: mycompany@example.com.
     
    Not set by default, but required.

    Host

    Host name or IP address of your SMTP server.
     
    When no host name is specified, Identity Cloud uses its built-in service provider.

    Port

    SMTP server port number.
    Many SMTP servers require the use of a secure port such as 465 or 587. Many ISPs flag email from port 25 as spam.
     
    Default value is 587.

    Username

    Admin authorized to change the email service provider.

    Password

    Password for admin authorized to change the email service provider.

    Advanced settings

    Socket Connection Timeout (ms)

    Elapsed time before server times out due to unsuccessful socket connection. A setting of 0 disables this timeout.
     
    Default is 300000 ms (5 minutes).

    Socket Write Timeout (ms)

    Elapsed time before server times out because client can’t write to the server. A setting of 0 disables this timeout.
     
    Default is 300000 (5 minutes).

    Socket Timeout (ms)

    Elapsed time before server times out due to inactivity. A setting of 0 disables this timeout.
     
    Default is 300000 (5 minutes).

    Use STARTTLS

    • If enabled, and if the the server supports the STARTTLS command, then the server switches to a TLS-protected connection before issuing any login commands.
     

    • If the server does not support STARTTLS, the connection continues without the use of TLS.
     
    Disabled by default.

    Use SSL

    If enabled, the email server uses SSL.
     
    Disabled by default.

  4. To test your configuration, click Send Test Email.

    1. In the Send Test Email dialog box, enter your own email address.

    2. Click Send.

      If the test is successful, you’ll see a test email in your email inbox.

  5. To save the email service provider configuration, click Save.

Anytime you want to use the default email service, set the default values indicated on this page.