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If you encounter any issues, first see Troubleshooting.
Support tickets can be raised whenever you need our assistance; here are some examples of when it is appropriate to open a ticket (but not limited to):
Suspected bugs or problems with ForgeRock software.
Requests for assistance - first read this documentation, and also see the Knowledge Base.
You can raise a ticket using Backstage, our customer support portal that provides one-stop access to ForgeRock services.
Backstage shows all currently open support tickets, and allows you to raise new tickets.