Backstage Help

How to reset your Backstage account password

Last updated Jul 11, 2022

The purpose of this article is to outline the password reset process for Backstage

Password Requirements

The password requirements for Backstage are as follows:

  • 1 lowercase letter
  • 1 uppercase letter
  • 1 number
  • 1 special character
  • At least 8 characters long
  • Not one of your previous 5 passwords
  • Does not contain any commonly used passwords. The list of commonly used passwords is available at the following link: common-passwords.txt (262 kB)

Changing my password

If you still have access to your Backstage account (if not, see I've Forgotten My Password), and you simply want to change your password, you can follow the steps below:

  1. Navigate to You'll be prompted to log in with your credentials if you're not already authenticated.
  2. Enter your current password and your desired new password.
  3. Click submit.

The following screenshot shows what the “Change my password” page looks like:

I've Forgotten My Password

If you've forgotten your password and no longer have access to your Backstage account, do the following to recover access to your account:

  1. Navigate to
  2. Enter your email address and click “Next”
  1. An email will be sent to the email address associated with your Backstage account

Always check that the sender of the email is a trusted email address. Only trust reset emails from

  1. Open the email and click the button that says “Reset Password”
  2. A new tab will open and prompt you to enter a new password:
Common error messages

Please see below some of the most commonly encountered error messages when resetting your password:

  • “Snapshot token invalid” — this indicates that the single use reset token has either expired or has already been used. Please restart the reset process.
  • “The password did not meet the password policy requirements” — the given password did not meet our password requirements. Please review the password requirements (see Password Requirements) and try a different password.

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