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How do I collect JVM data for troubleshooting IG?

Last updated Aug 9, 2022

The purpose of this article is to provide information on collecting JVM data for troubleshooting IG when it is running in a web container. JVM data (such as stack traces, heap histograms and heap dumps) can be very useful for troubleshooting issues such as a hung IG server, Out of Memory errors and suspected memory leaks. This data must be collected before killing the affected process or restarting the server; otherwise the information relating to the affected process is lost forever, which may make it impossible to identify the root cause.

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