ForgeRock Identity Platform
Does not apply to Identity Cloud

ForgeRock Extended Limited Support Policy

Last updated Apr 4, 2022

The purpose of this article is to provide Extended Limited Support policy details and definitions to users of ForgeRock software who have purchased, or are considering purchasing, extended limited support.

Extended Limited Support Policy Details

Extended limited support allows you to determine when is the most optimal time for you to upgrade your solution. 

Extended limited support is available (for an additional fee) for two years following the end of full support based on the EOSL policy (ForgeRock End of Service Life (EOSL) Policy and EOSL Dates). Extended limited support includes access to Backstage, Knowledge Base articles and best effort customer support for issue resolution. You will benefit from the following:

  • Patches for critical issues. See ForgeRock Maintenance Release Policy for the definition of a critical issue.
  • Security alerts and security patches for issues reported at the Critical or High security level.
  • Access to Backstage and Knowledge Base articles.
  • Best effort support resolution.
  • Access to the latest ForgeRock Software version for upgrade.

Extended limited support does not include:

  • New features or functionality.
  • Additional Maintenance releases or individual non-critical patches.

How do I request extended limited support?

If you require extended limited support, please contact your Customer Success team representative who will be able to assist you.

See Also

ForgeRock End of Service Life (EOSL) Policy and EOSL Dates

ForgeRock Maintenance Release Policy

FAQ: New EOSL and Extended Limited Support Policies

ForgeRock Products Support and Patch Policies

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