How do I create a HAR file for troubleshooting IG?

Overview

A HAR file is output by browser developer tools and other browser extensions. It is essentially a recording of interactions between the browser and application in JSON format; it can be very useful for troubleshooting as it can help identify where the issue is occurring.

Creating a HAR file

You can create a HAR file as follows:

Chrome™ browser

1. Launch the Developer Tools in Chrome and select the Network tab.
2. Select the Preserve log option to ensure the entire request is saved, even if you are redirected.
3. Enter the URL where you have been experiencing issues and re-create the issue. Do not open a new browser tab as Chrome records details on the tab initially shown when the Developer Tools were launched.
4. Right-click within the Network window and select the Save all as HAR with content option.

Firefox® browser

1. Launch the Developer Tools in Firefox and select the Network option.
2. Select the Persist Logs option on the Network tab to ensure the entire request is saved, even if you are redirected.
3. Enter the URL where you have been experiencing issues and re-create the issue. Do not open a new browser tab as Firefox records details on the tab initially shown when the Developer Tools were launched.
4. Right-click within the Network window and select the Save All As HAR option.

Microsoft® Edge

1. Launch the Developer Tools in Microsoft Edge and select the Network tab.
2. Select the Preserve log option to ensure the entire request is saved, even if you are redirected.
3. Enter the URL where you have been experiencing issues and re-create the issue. Do not open a new browser tab as Microsoft Edge records details on the tab initially shown when the Developer Tools were launched.
4. Right-click within the Network window and select the Save all as HAR with content option.

See Also

Troubleshooting IG