How To
ForgeRock Identity Platform
ForgeRock Identity Cloud
How do I create a HAR file for troubleshooting IG?
The purpose of this article is to provide information on creating a HAR file (HTTP ARchive) for troubleshooting IG.
Overview
A HAR file is output by browser developer tools and other browser extensions. It is essentially a recording of interactions between the browser and application in JSON format; it can be very useful for troubleshooting as it can help identify where the issue is occurring.
Creating a HAR file
You can create a HAR file as follows:
Chrome™ browser
- Launch the Developer Tools in Chrome and select the Network tab.
- Select the Preserve log option to ensure the entire request is saved, even if you are redirected.
- Enter the URL where you have been experiencing issues and re-create the issue. Do not open a new browser tab as Chrome records details on the tab initially shown when the Developer Tools were launched.
- Right-click within the Network window and select the Save all as HAR with content option.
Firefox® browser
- Launch the Developer Tools in Firefox and select the Network option.
- Select the Persist Logs option on the Network tab to ensure the entire request is saved, even if you are redirected.
- Enter the URL where you have been experiencing issues and re-create the issue. Do not open a new browser tab as Firefox records details on the tab initially shown when the Developer Tools were launched.
- Right-click within the Network window and select the Save All As HAR option.
Microsoft® Edge
- Launch the Developer Tools in Microsoft Edge and select the Network tab.
- Select the Preserve log option to ensure the entire request is saved, even if you are redirected.
- Enter the URL where you have been experiencing issues and re-create the issue. Do not open a new browser tab as Microsoft Edge records details on the tab initially shown when the Developer Tools were launched.
- Right-click within the Network window and select the Save all as HAR with content option.