How To

How do I create a HAR file for troubleshooting IG/OpenIG (All versions)?

Last updated Oct 10, 2018

The purpose of this article is to provide information on creating a HAR file (HTTP ARchive) for troubleshooting IG/OpenIG.


Overview

A HAR file is output by browser developer tools and other browser extensions. It is essentially a recording of interactions between the browser and application in JSON format; it can be very useful for troubleshooting as it can help identify where the issue is occurring.

Note

The equivalent file in Internet Explorer® 9, 10 and 11 is an XML file based on the HTTP Archive. 

Creating a HAR file

You can create a HAR file as follows:

Chrome™ browser

  1. Launch the Developer Tools in Chrome and select the Network tab.
  2. Enter the URL where you have been experiencing issues and re-create the issue. Do not open a new browser tab as Chrome records details on the tab initially shown when the Developer Tools were launched.
  3. Right-click within the Network window and select the Save as HAR with content option.

Firefox browser

  1. Launch the Developer Tools in Firefox and select the Network option.
  2. Select the Persist Logs option on the Network tab to ensure the entire request is saved, even if you are redirected.
  3. Enter the URL where you have been experiencing issues and re-create the issue. 
  4. Right-click within the Network window and select the Save All As HAR option.

Microsoft® Edge

  1. Launch the Developer Tools in Internet Explorer and select the Network tab.
  2. Click the green play button to start recording.
  3. Enter the URL where you have been experiencing issues and re-create the issue. Do not open a new browser tab as Internet Explorer records details on the tab initially shown when the Developer Tools were launched.
  4. Click the Save button to save the HAR file.

Creating an XML file (Internet Explorer 9, 10 and 11)

You can create an XML file based on the HTTP Archive format as follows:

  1. Launch the Developer Tools in Internet Explorer and select the Network tab.
  2. Click the Start Capturing button.
  3. Enter the URL where you have been experiencing issues and re-create the issue.
  4. Click the Save button and choose to save the file as XML.

See Also

Troubleshooting IG/OpenIG

Related Training

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