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Accessing the ForgeRock Issue Tracker (JIRA)

Last updated Mar 14, 2022

The purpose of this article is to provide information on accessing JIRA®. JIRA (sometimes called Bugster) is the issue tracking system used by ForgeRock.


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Overview

This article covers the following topics:

Requesting access to JIRA

As a customer, you have the ability to log in to JIRA after requesting access via Backstage. The request is processed automatically and access will be granted within a few minutes.

To request access to JIRA, follow these steps:

  1. Go to https://backstage.forgerock.com/support/issues/access 
  2. If you already have access, click Go to JIRA.
  3. If you haven't yet been granted access, click Request Access.

Your request is automatically approved, and your JIRA access permission will be provisioned within a few minutes.

Once provisioning is complete, you can access JIRA at https://bugster.forgerock.org/jira/login.jsp

Accessing JIRA

JIRA uses the same credentials as Backstage but you must log in separately using your Backstage username and password (even if you are already logged into Backstage). 

Note

This is an important difference; Backstage allows you to log in with your email or username plus password, but you must use your username plus password to log in to JIRA. 

To log in to JIRA, follow these steps:

  1. Access JIRA using one of the following options:
  2. Enter your Backstage username and password to log in.

Resetting your password

You cannot reset your password directly in JIRA. If you try, you will receive an email with the following message: This user account is managed in an external User Directory and Jira is not able to update your password.

To reset your JIRA password, you must reset your Backstage password as explained in: How to reset your Backstage account password.


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