Admin and End User pages fail to render in Identity Cloud and the Platform UI when using Private Browsing mode in Firefox
The purpose of this article is to provide assistance if the Admin and End User pages in ForgeRock Identity Cloud and the Platform UI are blank after authenticating. This issue occurs when you are using the Private Window option in Firefox®. You will see "No result is available yet" and "Uncaught (in promise)" exceptions in the Developer Tools console when this happens.
Symptoms
After logging into the Admin UI or the End User UI, a blank page is shown instead of the appropriate Dashboard page.
You will notice dashboard is missing from the URL when this happens, for example, you will see:https://<tenant-env-fqdn>/enduser/?realm=/alpha#/Instead of:https://<tenant-env-fqdn>/enduser/?realm=alpha#/dashboard
If you look in the console logs (Firefox Developer Tools), you will see the following exception when this happens:No result is available yet. appAuthHelperFetchTokensBundle.js:46:18446 Uncaught (in promise) error { target: IDBOpenDBRequest, isTrusted: true, srcElement: IDBOpenDBRequest, eventPhase: 0, bubbles: true, cancelable: true, returnValue: true, defaultPrevented: false, composed: false, timeStamp: 422, … } This issue only occurs when you are using Identity Cloud or the Platform UI. The Platform UIs (Admin UI and End User UI) are not the same as the standalone IDM UIs.
Recent Changes
Used the Private Window option in Firefox to access the Admin UI or the End User UI.
Causes
The Private Window option in Firefox does not support the IndexedDB functionality, which Identity Cloud and the Platform UI use to render these pages.
This is a known Firefox issue: Bug 1639542 (Support IndexedDB in Private Browsing Mode (with encrypted disk storage)) and Bug 781982 (IndexedDB does not function in private browsing mode).
Solution
This issue needs to be resolved by Mozilla.
You can work around this issue by using Firefox without the Private Window option, or if private browsing is required, you can use a different browser such as Chrome™ in Incognito mode.