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ForgeRock Identity Platform
ForgeRock Identity Cloud

Sending troubleshooting data to ForgeRock Support for analysis

Last updated Sep 22, 2021

The purpose of this article is to provide information on sending troubleshooting and diagnostic data that ForgeRock Support has requested for analysis using ticket attachments.


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Sending data for analysis

You can attach troubleshooting and diagnostic data to tickets in BackStage. When using BackStage to access tickets, there are no limits to the attachment size; this is the recommended method of sending us troubleshooting and diagnostic data.

Please make sure you only attach files that are not operating system or software specific. For example, use file types such as .txt, .pdf, .png, .gif or .jpeg.

See Uploading Files for further information on uploading files to BackStage.

See Also

Identity Cloud 

Access Management

Directory Services

Identity Management

Identity Gateway


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