Sending troubleshooting data to ForgeRock Support for analysis

Sending data for analysis

You can attach troubleshooting and diagnostic data to tickets in BackStage. When using BackStage to access tickets, there are no limits to the attachment size; this is the recommended method of sending us troubleshooting and diagnostic data.

Please make sure you only attach files that are not operating system or software specific. For example, use file types such as .txt, .pdf, .png, .gif or .jpeg.

See Uploading Files for further information on uploading files to BackStage.

See Also

Identity Cloud 

• How do I create a HAR file for troubleshooting Identity Cloud?
• View Audit Logs

Access Management

• How do I collect all the data required for troubleshooting AM and Agents (All versions)?
• How do I record troubleshooting information in AM (All versions)?
• How do I create a HAR file for troubleshooting AM (All versions)?
• How do I collect JVM data for troubleshooting AM (All versions)?
• Troubleshooting AM and Agents

Directory Services

• How do I use the Support Extract tool in DS (All versions) to capture troubleshooting data?
• How do I collect JVM data for troubleshooting DS (All versions)?
• Troubleshooting DS

Identity Management

• How do I create a HAR file for troubleshooting IDM (All versions)?
• How do I collect JVM data for troubleshooting IDM (All versions)?
• Troubleshooting IDM

Identity Gateway

• How do I generate more detailed debug logs to diagnose an issue in IG (All versions)?
• How do I collect JVM data for troubleshooting IG (All versions)?
• Troubleshooting IG