Sending troubleshooting data to ForgeRock Support for analysis
The purpose of this article is to provide information on sending troubleshooting and diagnostic data that ForgeRock Support has requested for analysis using ticket attachments.
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Sending data for analysis
You can attach troubleshooting and diagnostic data to tickets in Backstage. When using Backstage to access tickets, there are no limits to the attachment size; this is the recommended method of sending us troubleshooting and diagnostic data.
Please make sure you only attach files that are not operating system or software specific. For example, use file types such as .txt, .pdf, .png, .gif or .jpeg.
See Uploading Files for further information on uploading files to Backstage.
See Also
Identity Cloud
- How do I create a HAR file for troubleshooting Identity Cloud?
- What logging sources are available in Identity Cloud?
- View audit and debug logs
Access Management and Agents
- How do I collect all the data required for troubleshooting AM and Agents (All versions)?
- How do I record troubleshooting information in AM (All versions)?
- How do I create a HAR file for troubleshooting AM?
- How do I collect JVM data for troubleshooting AM?
- Troubleshooting AM and Agents
Directory Services
- How do I use the Support Extract tool in DS 6.5.x and 7.x to capture troubleshooting data?
- How do I collect JVM data for troubleshooting DS?
- Troubleshooting DS
Identity Management
- How do I create a HAR file for troubleshooting IDM?
- How do I collect JVM data for troubleshooting IDM?
- Troubleshooting IDM