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Federation related pages do not display in the admin UI with a java.lang.NoClassDefFoundError: sun/misc/CharacterEncoder error in AM 6.5.x

Last updated Aug 18, 2022

The purpose of this article is to provide assistance if you encounter a "java.lang.NoClassDefFoundError: sun/misc/CharacterEncoder" error and find Federation related pages are not accessible in the AM 6.5.x admin UI. This issue only occurs if you are using Java® 11 and affects the pages for SAML2 entity providers, WS-Federation entity providers and all Federation related common tasks (from the Dashboard option).



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