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ForgeRock Identity Platform
Does not apply to Identity Cloud

How do I use the Support Extract tool in DS 6 to capture troubleshooting data?

Last updated Aug 11, 2022

The purpose of this article is to provide information on using the Support Extract tool to capture troubleshooting information from external and AM embedded instances of DS which includes: all log files, monitoring information (cn=monitor), stack thread dumps, process thread information (top/prstat output), configuration details (including keystore aliases) and system node information. This tool and the provided alternate scripts for DS 6 can be used on Linux®, Unix®, Solaris®, and Microsoft® Windows® systems.



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