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ForgeRock Identity Cloud

How do I update email templates in Identity Cloud to include images and HTML formatting?

Last updated Jan 17, 2023

The purpose of this article is to provide further information on updating email templates in ForgeRock Identity Cloud to include images and HTML tags. By default, email templates use markdown for formatting.

Updating email templates

You can change the appearance of email templates in Identity Cloud to include images and also HTML tags if required.

You can edit email templates as follows:

  1. In the Identity Cloud admin UI, go to Email > Templates and click the name of the email template you want to update.
  2. Update the email template as required. Refer to the following sections and Using email templates for further information on the changes you can make.
  3. Click Save.

You can also include ESVs in your email template if you want text, links or images to differ depending on which environment the email is sent from. See How do I use ESVs in an email template in Identity Cloud? for further information.

Adding images

You can add an image to an email template as follows:

  1. Ensure your image is hosted online (do not use a local path).
  2. Use markdown in the following format to reference your image:![alt text](<image url>)For example, the markdown would look like this for an image hosted at where the alt text is this is an example image:![this is an example image](<>)

Resizing images

You can change the size of an image displayed in the email template by specifying the size in pixels or as a percentage. You should add the sizing details before the closing bracket, for example:

  • Size in pixels:![this is an example image](<> =100x100)
  • Size as a percentage:![this is an example image](<> =50%x50%)

Using HTML formatting

Although you can't see HTML formatting in the Content editor, you can use inline HTML to format your email. See Markdown Syntax: Inline HTML for further information. 

  1. Specify HTML tags in the Content editor to format your content. For example:<h1>Reset Password</h1>
  2. Add this HTML tag to the Styles editor along with some CSS to format it as required. For example:h1 {   font-family: Arial, Helvetica, sans-serif;    color: #f96700;    background-color: #032b75;    font-size: 25px;    padding: 10px; }

The heading will now look like this:

After saving your changes, the inline HTML tags will convert to markdown but the styling for the tag will persist.

Alternatively, you can use the Advanced Editor to modify the template in HTML, but if you swap to the Advanced Editor, you cannot change back to markdown.

Adding tables

If you want to insert a table using HTML, you must include both the <thead> and <tbody> tags, otherwise the table will not convert correctly to markdown when saved.

For example:<table>  <thead>     <tr>      <th>Header 1</th>      <th>Header 2</th>      <th>Header 3</th>     </tr>   </thead>   <tbody>     <tr>       <td>Cell Text 1</td>       <td>Cell Text 2</td>       <td>Cell Text 3</td>     </tr>   </tbody> </table>

See Also

How do I use ESVs in an email template in Identity Cloud?

Using email templates

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