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FAQ: New EOSL and Extended Limited Support Policies

Last updated Apr 27, 2022

The purpose of this FAQ is to provide answers to commonly asked questions regarding the new End of Service Life (EOSL) and Extended Limited Support policies.


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Frequently asked questions

Q. What is changing with ForgeRock’s End of Service Life (EOSL) policy?

A. ForgeRock’s End Of Service Life (EOSL) policy is as follows: ForgeRock supports two Current Versions and one Previous Version per the following definitions:

  • Current Versions are the two most recent releases (Major or Minor) of the current Major version.
  • Previous Version is the final Minor release of the previous Major version.

When a new Major version is released, it becomes the Current Version and the last Minor release of the superseded Major version becomes the Previous Version. The Previous Version is supported for two (2) years from the date it becomes the previous version (two years from the release date of the new Major version).

Example 

AM 7 is the current Major release and AM 7.1 is the latest Minor release, which means:

  • AM 7 was released on August 10, 2020. It does not currently have an EOSL Date; this will be set when the next Major version is released.
  • AM 7.0 and 7.1 are Current Versions and therefore supported.
    • When AM 7.2 is released, AM 7.0 will no longer be supported; AM 7.2 and AM 7.1 will become the Current Versions.
  • AM 6.5 is the Previous Version, and therefore is currently supported until August 10, 2022
    • The EOSL Date for AM 6.5 is August 10, 2022; two years after the release of the current Major version.
    • Extended Limited Support for AM 6.5 (if purchased) will end August 10, 2024.

Q. How does ForgeRock’s new EOSL policy differ from the previous EOSL policy?

A. The key differences between the new EOSL policy and the previous EOSL policy are:

  • ForgeRock’s new EOSL policy provides support for two Major versions, whereas the old policy was time-bound (three years support plus one additional year of limited support). This makes the new EOSL policy much more flexible.
  • EOSL dates are only set for the Previous Version once the current Major version is superseded by a new Major version, whereas the old policy set the EOSL date upon initial release. This means customers have two years once a new Major version is available to plan their migration and update to a newer version.
  • The new EOSL policy does not have first and final stages of EOSL; there is one EOSL date for all customers, and optionally, Extended Limited Support is available for up to an additional two years if required.

Q. What are the differences in support dates between the previous EOSL policy and the new EOSL policy?

A. The new EOSL policy extends the support life of 6.x from May 2022 to August 2022, and extended support from May 2023 to August 2024. Please see the chart below for more details:

Q. Is there a link to the previous EOSL policy?

A. Yes, the previous policy can be found here: [Superseded] ForgeRock End of Service Life (EOSL) Policy and the corresponding EOSL dates can be found here: [Superseded] Checking your product versions are supported.  

You can use these as a reference to compare the differences between the previous policy and the current one. PLEASE NOTE: These are provided for reference purposes only.

Q. What are the term definitions in the policy?

A. The term definitions are as follows:

Term Definition
Major version  A major version may introduce major new functionality, remove redundant functionality or deprecate functionality that will be removed in the future and it consolidates bug fixes from previous releases. It may also contain architectural changes that require a review of deployment topology.
Minor version A minor version may introduce new modified features and enhancements alongside bug fixes. Minor releases have no impact on EOSL.
Maintenance version A maintenance version only includes bug fixes. These are full releases that require no configuration changes; they are designed as drop-in updates on top of the most recent Minor version. Security fixes included in maintenance releases may introduce breaking changes; these will be clearly noted in the accompanying security advisory and release notes if this happens. Maintenance releases will only be made available for the most recent Current Version.
Version numbering

Version numbering uses the following format: [Major].[Minor].[Maintenance] 

For example: AM 7.1.2, where 7 is the Major version, 7.1 is the Minor version and 7.1.2 is the Maintenance version.

Date of Release The date of release is the date when the major release of a ForgeRock product is made publicly available.
Current Versions The last two releases (Major or Minor) of the current Major version are Current Versions.
Previous Version The final Minor release of the previous Major version is the Previous Version.
Supported Versions

ForgeRock supports the two Current Versions and the one Previous Version per the above definitions.

When a new Major version is released, it becomes the Current Version and the last Minor release of the superseded Major version becomes the Previous Version. The Previous Version is supported for two (2) years from the date it becomes the previous version (two years from the release date of the new Major version).

Q. Who is impacted by ForgeRock’s new End of Service Life policy?

A. ForgeRock’s EOSL policy applies to all ForgeRock Self Managed Customers with a current and valid subscription. 

Q. Does this mean all AM 6.x versions have the same EOSL date?

A. Yes, all 6.x products will be EOSL two years after 7 was released (effective EOSL date is August 10, 2022).

Q. Do Minor/Maintenance releases (for example, 6.5.2.x) extend the EOSL dates?

A. No, all EOSL dates are calculated based on two years after the superseding release (that is, all 6.x versions are EOSL two years after 7 was released).

Q. What does this mean if I’m running an EOSL version of ForgeRock technology?

A. As of August 2022, all versions older than 7.x will effectively be in EOSL. Customers leveraging versions older than 7.x can subscribe for up to two years of Extended Limited Support (up to August 10th, 2024)

Customers electing to subscribe to Extended Limited Support for EOSL versions of ForgeRock products will need to pay 25% of their current subscription (or maintenance) cost. Extended Limited Support for versions older than 7.x will be offered up to August 10th, 2024, after which no further support will be provided by ForgeRock after this date. 

For Customers on versions older than 7.x, who may be in the process of upgrading to a current version or migrating to ForgeRock Identity Cloud, please engage with your ForgeRock Customer Success or Sales representative to understand the available support options.

Q. When does ForgeRock’s new End of Service Life policy go into effect?

A. ForgeRock’s new End of Service Life policy will take effect beginning August 10th, 2022.

Q. How are we notifying ForgeRock customers?

A. All current ForgeRock Self Managed customers were sent a notification via email on April 4th, 2022. The customer contacts who received the notification are as follows:

  • All Support members associated to a ForgeRock Support Entitlement (Backstage)
  • All identified Success Connect contacts (who are not Support members already)

Q. Where can I view a copy of the notification that I would have received?

A. Customers can find a copy of the notification here: Important changes to ForgeRock Software End of Service Life Policy.pdf (78 kB)

Q. How long can customers renew Extended Limited Support for?

A. With ForgeRock’s revised EOSL policy, Extended Limited Support will be offered for up to two years after a version goes into EOSL. 

  • Effective as of August 10, 2022, those on versions older than 7.x can pay to receive up to two years of Extended Limited Support (effectively until August 10th, 2024).

Q. What happens to customers that are no longer eligible to renew Extended Limited Support?

A. ForgeRock believes that the EOSL Policy changes provide sufficient time to upgrade to current supported versions to take advantage of our latest innovation, coupled with planning for future releases. ForgeRock will make necessary efforts to encourage and guide customers to either transition to ForgeRock Identity Cloud, or customers may request for ForgeRock to assist with upgrading to a current version. Should customers seek assistance in upgrading to a current version, ForgeRock can provide recommendations to ForgeRock certified Partners who are experienced in providing such support. Should customers prefer to engage directly with ForgeRock, customers can elect to purchase ForgeRock Deployment Support Services. 

In the event customers have not upgraded to a current supported version, or have not transitioned to Identity Cloud by the time Extended Limited Support has expired, ForgeRock will no longer provide any support and will not allow renewals of Extended Limited Support.

Q. What do customers receive with Extended Limited Support?

A. Extended Limited Support will provide customers the opportunity to have a further two years' support on the Previous Version for an additional fee.

Extended Limited Support includes:

  • Patches for critical issues. See ForgeRock Maintenance Release Policy for the definition of a critical issue.
  • Security alerts and security patches for issues reported at the Critical or High security level.
  • Access to Backstage and Knowledge Base articles.
  • Best effort support resolution.
  • Access to the latest ForgeRock Software version for upgrade.

Extended limited support does not include:

  • New features or functionality.
  • Additional Maintenance releases or individual non-critical patches.

Q. Where can customers learn more about ForgeRock’s product life cycles and End of Service Life policy?

A. The policy along with additional information is accessible from Backstage here:


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