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ForgeRock Identity Cloud
ForgeRock Identity Platform

Does the ForgeRock CIAM solution support progressive profiling?

Last updated Jan 24, 2023

This article provides answers to frequently asked questions on progressive profiling when evaluating ForgeRock for Customer Identity and Access Management (CIAM).


Questions

Does the solution support progressive profiling across the customer journey and lifecycle?

Yes. ForgeRock includes a progressive profiling capability. This allows you to defer requesting additional details from the customer to a time when it is needed. 

Intelligent Access allows progressive profile flows to be embedded directly into a user journey, creating a way for administrators to collect additional consented user information within the context of the overall user journey. Providing administrators with that level of flexibility enables them to create a highly personalized and seamless user experience, with the ability to customize individual access/progressive profile experiences. 

How does a solution administrator configure progressive profiling?

ForgeRock's progressive profiling solution allows you to collect more information from users based on configurable triggers, by using simple, automated forms that progressively gather information over time. Examples of triggers include 'Time since user creation', 'Number of logins for the user’, and 'Value of a profile property'. The number of progressive profiling triggers is unlimited and the data collected at each trigger point is completely configurable.

Progressive profiling triggers are typically fired when a user attempts to log in. ForgeRock checks the criteria for existing progressive profiling forms. If the user meets the criteria defined, the user is directed to one or more forms. When each of the displayed forms has been submitted with the required information, the user is authorized to access the self-service UI.

How does a solution administrator configure reports to support alternative (A/B) testing?

ForgeRock provides detailed dashboards of the activities of users and the success and failures of the user journeys configured in the service. This allows a service administrator to review different journeys and their success or failure rates, perform A/B testing and determine the right registration or authentication process for their user base.

Intelligent Access enables you to collect fine-grained metrics for analyzing elements of the user journey. Information gathered by timer nodes can be used to ensure that login failure rates are below accepted limits, and to make sure that a particular authentication journey is not hindering customers.

See Identity Cloud analytics dashboard (Identity Cloud) and Monitor with Prometheus (AM) for further information.

How does a solution administrator configure support for early stage accounts (unauthenticated, unregistered users)?

Early stage accounts such as unauthenticated or unregistered users can be supported through the Anonymous Session Upgrade node, which allows an anonymous session to be upgraded to a non-anonymous session. In an eCommerce environment, this could be used when a user moves to the checkout phase. They can upgrade their session to retrieve their details and simplify the checkout process.   

See Anonymous Session Upgrade node for further information.

See Also

Progressive profile (Identity Cloud)

Progressive profile (Identity Platform)

Progressive profile (IDM)

Does the ForgeRock solution offer user self-service capabilities?


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