Getting help for ForgeRock products
The purpose of this article is to provide information on getting help for ForgeRock products. Help is available from Backstage; this includes sources such as the Knowledge Base, Product Documentation, University and Deployment Support Services.
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Getting help
Backstage is our customer support portal that provides one stop access to ForgeRock services, such as:
- Administrative interface for raising support tickets, issue tracking and managing users.
- Product Documentation.
- Support Knowledge Base.
- University.
- Download Center.
Note
You can find further information on Support Services from our website, which includes links for contacting sales with your requirements.
Product Documentation
Documentation for these products can be found here:
- Identity Cloud
- Access Management
- Directory Services
- Identity Management
- Identity Gateway
- Things
- Autonomous Identity and Access
Knowledge Base
The support Knowledge Base is available on Backstage.
University
Enroll in the School of ForgeRock!
Training courses are available for all products; you can find details of upcoming courses on Backstage and enroll for courses. You can also request training by emailing training@forgerock.com.
Deployment Support Services
Deployment Support Services offer a suite of services designed to help you get the most out of your products; these services are focused around the three major project lifecycle areas of design, build and production.
You can contact your Sales Representative for more information or look on our website.