ForgeRock Identity Platform
ForgeRock Identity Cloud

Getting help for ForgeRock products

Last updated Jun 29, 2022

The purpose of this article is to provide information on getting help for ForgeRock products. Help is available from Backstage; this includes sources such as the Knowledge Base, Product Documentation, University and Deployment Support Services.

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Getting help

ForgeRock offers the Identity Cloud (our comprehensive, fully customizable and extensible identity platform as a service) and the Identity Platform (which supports DevOps-friendly technologies, whether you deploy on-premises or in a multi-cloud environment).

Backstage is our customer support portal that provides one stop access to ForgeRock services, such as:

  • Administrative interface for raising support tickets, issue tracking and managing users.
  • Product Documentation.
  • Support Knowledge Base.
  • University.
  • Download Center.

You can find further information on Support Services from our website, which includes links for contacting sales with your requirements.

Product Documentation

Documentation for these products can be found here:

Knowledge Base

The support Knowledge Base is available on Backstage.


Enroll in the School of ForgeRock! 

Training courses are available for all products; you can find details of upcoming courses on Backstage and enroll for courses. You can also request training by emailing

Deployment Support Services

Deployment Support Services offer a suite of services designed to help you get the most out of your products; these services are focused around the three major project lifecycle areas of design, build and production. 

You can contact your Sales Representative for more information or look on our website.

See Also

Contacting ForgeRock support

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