ForgeRock Identity Platform
ForgeRock Identity Cloud

Troubleshooting IG

This book provides information on troubleshooting various issues in IG including collecting useful troubleshooting information such as logs, heap dumps and stack traces.

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Table of Contents

  • 1 Sending troubleshooting data to ForgeRock Support for analysis
  • 2 How do I check if IG (All versions) is up and running?
  • 3 How do I collect data for troubleshooting high CPU utilization or Out of Memory errors on IG (All versions) servers?
  • 4 How do I find which thread is consuming CPU in a Java process in IG (All versions)?
  • 5 Logging
    • 5.1 Where can I find useful logs for troubleshooting ForgeRock products?
    • 5.2 How do I trace transactions through the audit logs for troubleshooting across ForgeRock products?
    • 5.3 How do I generate more detailed debug logs to diagnose an issue in IG (All versions)?
    • 5.4 How do I filter information included in logs in IG 5.x and 6.x?
    • 5.5 How do I create a HAR file for troubleshooting IG (All versions)?
    • 5.6 How do I enable Garbage Collector (GC) Logging for IG (All versions)?
    • 5.7 How do I collect JVM data for troubleshooting IG (All versions)?
  • 6 Performance tuning
    • 6.1 FAQ: IG performance and tuning
    • 6.2 How do I change the JVM heap size for IG (All versions)?
    • 6.3 Best practice for JVM Tuning with G1 GC
    • 6.4 Best practice for JVM Tuning with CMS GC