Troubleshooting IG

This book provides information on troubleshooting various issues in IG including collecting useful troubleshooting information such as logs, heap dumps and stack traces.

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Table of Contents

  • 1 Sending troubleshooting data to ForgeRock Support for analysis
  • 2 How do I check if IG (All versions) is up and running?
  • 3 How do I collect data for troubleshooting high CPU utilization or Out of Memory errors on IG (All versions) servers?
  • 4 How do I find which thread is consuming CPU in a Java process in IG (All versions)?
  • 5 Logging
    • 5.1 Where can I find useful logs for troubleshooting ForgeRock products?
    • 5.2 How do I trace transactions through the audit logs for troubleshooting across ForgeRock products?
    • 5.3 How do I generate more detailed debug logs to diagnose an issue in IG (All versions)?
    • 5.4 How do I filter information included in logs in IG 5.x and 6.x?
    • 5.5 How do I create a HAR file for troubleshooting IG (All versions)?
    • 5.6 How do I enable Garbage Collector (GC) Logging for IG (All versions)?
    • 5.7 How do I collect JVM data for troubleshooting IG (All versions)?
  • 6 Performance tuning
    • 6.1 FAQ: IG performance and tuning
    • 6.2 How do I change the JVM heap size for IG (All versions)?
    • 6.3 Best practice for JVM Tuning with G1 GC
    • 6.4 Best practice for JVM Tuning with CMS GC