Troubleshooting IG/OpenIG

This book provides information on troubleshooting various issues in IG/OpenIG including collecting useful troubleshooting information such as logs, heap dumps and stack traces.

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Table of Contents

  • 1 Sending troubleshooting data to ForgeRock Support for analysis
  • 2 How do I check if IG/OpenIG (All versions) is up and running?
  • 3 How do I collect data for troubleshooting high CPU utilization or Out of Memory errors on IG/OpenIG (All versions) servers?
  • 4 How do I find which thread is consuming CPU in a Java process in IG/OpenIG (All versions)?
  • 5 Logging
    • 5.1 Where can I find useful logs for troubleshooting ForgeRock products?
    • 5.2 How do I trace transactions through the audit logs for troubleshooting across ForgeRock products?
    • 5.3 How do I collect debug logs in IG/OpenIG (All versions) for troubleshooting?
    • 5.4 How do I generate more detailed logs to diagnose an issue in IG (All versions)?
    • 5.5 How do I filter information included in logs in IG (All versions) and OpenIG 4.5?
    • 5.6 How do I create a HAR file for troubleshooting IG/OpenIG (All versions)?
    • 5.7 How do I enable Garbage Collector (GC) Logging for IG/OpenIG (All versions)?
    • 5.8 How do I collect JVM data for troubleshooting IG/OpenIG (All versions)?
  • 6 Performance tuning
    • 6.1 How do I change the JVM heap size for IG/OpenIG (All versions)?
    • 6.2 Best practice for JVM Tuning