ForgeRock Identity Platform
Does not apply to Identity Cloud

Getting started with ForgeRock Support (Identity Platform)

This book provides you with a single reference to all the information you will need to get started with ForgeRock Support if you are using the Identity Platform, including checking you are supported, using the knowledge base, raising a ticket and sending data for troubleshooting. Additionally, information is also given on subscriptions, administering your account, using BackStage and downloading software.

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Table of Contents

  • 1 Logging in to ForgeRock services
  • 2 Contacting ForgeRock support
  • 3 Administering Subscriptions
  • 4 Getting access to product support
  • 5 Getting help for ForgeRock products
  • 6 Using the ForgeRock Knowledge Base
  • 7 Getting started with ForgeRock Support
  • 8 What you need to know before deploying ForgeRock products
  • 9 ForgeRock Production Event Guidance/Checklist
  • 10 Best practice for raising an Identity Platform ticket with ForgeRock Support
  • 11 Sending troubleshooting data to ForgeRock Support for analysis
  • 12 Downloading ForgeRock products and components
  • 13 Using Checksums
  • 14 Checking your product versions are supported
  • 15 ForgeRock End of Service Life (EOSL) policy