Getting started with ForgeRock Support

This book provides you with a single reference to all the information you will need to get started with ForgeRock Support, including checking you are supported, using the knowledge base, raising a ticket and sending data for troubleshooting. Additionally, information is also given on subscriptions, administering your account, using BackStage and downloading software.

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Table of Contents

  • 1 Logging in to ForgeRock services
  • 2 Contacting ForgeRock support
  • 3 Administering Subscriptions
  • 4 Getting access to product support
  • 5 Getting help for ForgeRock software
  • 6 Using the ForgeRock Knowledge Base
  • 7 Getting started with ForgeRock Support
  • 8 Best practice for raising a ticket with ForgeRock Support
  • 9 Sending troubleshooting data to ForgeRock Support for analysis
  • 10 Downloading ForgeRock software
  • 11 Using Checksums
  • 12 Checking your product versions are supported
  • 13 ForgeRock End of Service Life (EOSL) policy