Book

Configuring and troubleshooting WDSSO in AM

This book provides information on configuring and troubleshooting Windows Desktop SSO (WDSSO) in AM. Known issues are included along with solutions.


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Table of Contents

  • 1 Configuring WDSSO
    • 1.1 How do I set up Kerberos authentication in AM (All versions)?
    • 1.2 How do I set up the WDSSO authentication module in AM (All versions) in a load balanced environment?
    • 1.3 How do I specify multiple Kerberos servers in AM (All versions) for failover purposes?
    • 1.4 How do I get the WDSSO authentication module to work in AM 5.x or 6.x with the IBM Kerberos implementation?
  • 2 Troubleshooting WDSSO
    • 2.1 How do I troubleshoot Kerberos and WDSSO issues in AM (All versions)?
    • 2.2 How do I enable debug logging for troubleshooting Kerberos and WDSSO issues in AM (All versions)?
  • 3 Known issues
    • 3.1 WDSSO authentication fails with GSSException: Failure unspecified at GSS-API level error in AM 5.x and 6.x
    • 3.2 Kerberos authentication fails with Pre-authentication information was invalid error in AM (All versions)
    • 3.3 WDSSO/Kerberos authentication fails in AM (All versions) with an HTTP 400 Bad Request response
    • 3.4 Kerberos token is not valid error when authenticating with Windows Desktop SSO in AM (All versions) using Microsoft Edge
    • 3.5 Authenticating with Windows Desktop SSO in AM (All versions) does not proceed when using a non-Microsoft Edge browser
    • 3.6 Unable to obtain password from user error when Kerberos authentication fails in AM (All versions)
    • 3.7 Clock skew too great (37) error when WDSSO authentication fails in AM (All versions)
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