ForgeRock Identity Platform
Does not apply to Identity Cloud

Troubleshooting DS

This book provides information on troubleshooting various issues in DS, including collecting useful troubleshooting information such as heap dumps and stack traces.

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Table of Contents

  • 1 Sending troubleshooting data to ForgeRock Support for analysis
  • 2 How do I troubleshoot replication issues in DS 5.x and 6.x?
  • 3 How do I find replication conflicts in DS (All versions)?
  • 4 How do I perform a heartbeat check against DS (All versions)?
  • 5 How do I check if a backend is online in DS (All versions)?
  • 6 How do I verify that a DS 5.x or 6 server is responding to LDAP requests without providing a password?
  • 7 How do I troubleshoot connection via LDAPS issues in DS (All versions)?
  • 8 How do I verify indexes in DS (All versions) are correct?
  • 9 How do I troubleshoot issues with my indexes in DS (All versions)?
  • 10 How do I troubleshoot a DS (All versions) REST configuration?
  • 11 How do I collect data for troubleshooting high CPU utilization on DS (All versions) servers?
  • 12 How do I find which thread is consuming CPU in a Java process in DS (All versions)?
  • 13 Monitoring
    • 13.1 How do I create a dedicated user for monitoring in DS 6.x or 7.x?
    • 13.2 FAQ: Monitoring DS
    • 13.3 How do I use cn=monitor entry in DS 5.x and 6.x for monitoring?
  • 14 Logging
    • 14.1 Where can I find useful logs for troubleshooting ForgeRock products?
    • 14.2 How do I trace transactions through the audit logs for troubleshooting across ForgeRock products?
    • 14.3 How do I use the Access log to troubleshoot DS (All versions)?
    • 14.4 How do I enable Garbage Collector (GC) Logging for DS (All versions)?
    • 14.5 How do I collect JVM data for troubleshooting DS (All versions)?
  • 15 Performance Tuning
    • 15.1 FAQ: DS performance and tuning
    • 15.2 How do I tune DS (All versions) process sizes: JVM heap and database cache?
    • 15.3 Best practice for JVM Tuning with G1 GC
    • 15.4 Best practice for JVM Tuning with CMS GC
    • 15.5 How do I tune the DS (All versions) database file cache?
    • 15.6 How do I tune Background Database Verification in DS (All versions)?