Book

Troubleshooting IDM

This book provides information on troubleshooting various issues in IDM, including collecting useful troubleshooting information such as logs, heap dumps and stack traces.


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Table of Contents

  • 1 Sending troubleshooting data to ForgeRock Support for analysis
  • 2 How do I debug server-side Groovy code in IDM (All versions)?
  • 3 How do I query individual reconciliation synchronization failures using REST in IDM (All versions)?
  • 4 How do I troubleshoot the DS Password Synchronization plugin in IDM (All versions)?
  • 5 How do I troubleshoot Active Directory password synchronization issues in IDM (All versions)?
  • 6 How do I collect data for troubleshooting high CPU utilization on IDM (All versions) servers?
  • 7 How do I find which thread is consuming CPU in a Java process in IDM (All versions)?
  • 8 How do I troubleshoot common issues in IDM (All versions)?
  • 9 Logging
    • 9.1 Where can I find useful logs for troubleshooting ForgeRock products?
    • 9.2 How do I add logging to JavaScript files in IDM (All versions)?
    • 9.3 How do I add logging to Groovy scripts in IDM (All versions)?
    • 9.4 How do I add Thread IDs to log statements in IDM 5.x and 6?
    • 9.5 How do I configure Jetty Request logging for IDM (All versions)?
    • 9.6 How do I enable database logging in IDM (All versions)?
    • 9.7 How do I enable OpenICF logging for the .NET Connector Server in IDM (All versions) to investigate server crashes?
    • 9.8 How do I create a HAR file for troubleshooting IDM (All versions)?
    • 9.9 How do I enable Garbage Collector (GC) Logging for IDM (All versions)?
    • 9.10 How do I collect JVM data for troubleshooting IDM (All versions)?
  • 10 Monitoring
    • 10.1 How do I perform an anonymous health check on the IDM server (All versions)?
    • 10.2 How do I monitor LiveSync activity using REST in IDM (All versions)?
  • 11 Performance Tuning
    • 11.1 FAQ: IDM performance and tuning
    • 11.2 How do I identify reconciliation performance issues in IDM (All versions)?
    • 11.3 How do I change the JVM heap size for IDM (All versions)?
    • 11.4 Best practice for JVM Tuning with G1 GC
    • 11.5 Best practice for JVM Tuning with CMS GC
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