Featured
ForgeRock End of Service Life (EOSL) Policy and EOSL Dates
The purpose of this article is to provide EOSL policy details and definitions to users of ForgeRock software with a current, valid subscription. EOSL dates are also provided for the currently supported versions of ForgeRock products so you can check that the version you are on is still supported. This includes dates for ForgeRock Identity Cloud downloadable components.
Using the ForgeRock Knowledge Base
The purpose of this article is to provide information on using the ForgeRock Knowledge Base (KB). The ForgeRock Knowledge Base is designed to help you use ForgeRock products more effectively.
Latest
ForgeRock End of Service Life (EOSL) Policy and EOSL Dates
The purpose of this article is to provide EOSL policy details and definitions to users of ForgeRock software with a current, valid subscription. EOSL dates are also provided for the currently supported versions of ForgeRock products so you can check that the version you are on is still supported. This includes dates for ForgeRock Identity Cloud downloadable components.
ForgeRock Extended Limited Support Policy
The purpose of this article is to provide Extended Limited Support policy details and definitions to users of ForgeRock software who have purchased, or are considering purchasing, extended limited support.
ForgeRock Maintenance Release and Patch Policy
The purpose of this article is to provide details on the ForgeRock Maintenance Release and Patch policy.
Uploading Files
This article explains how to upload files in Backstage.
ForgeRock Issue Tracker (JIRA)
The purpose of this article is to provide information on viewing and tracking issues and requests.
Product Lifecycle and Support for ForgeRock SDKs
The purpose of this article is to provide information on the product lifecycle and support terms for the following ForgeRock SDKs: iOS SDK, Android SDK and JavaScript SDK.
FAQ: Subscriptions
The purpose of this FAQ is to provide answers to commonly asked questions regarding subscriptions in Backstage.
Getting started with ForgeRock Support
The purpose of this article is to provide links to articles in the Knowledge Base that cover different aspects of ForgeRock Support and Backstage in a single reference to help you to quickly get started with ForgeRock Support, including checking you are supported, using the knowledge base, raising a ticket and sending data for troubleshooting. Additionally, information is also given on subscriptions, administering your account, using Backstage and downloading software.
ForgeRock Authenticator App 3.0 - Known issues and limitations
The purpose of this article is to provide information about known issues and limitations for the ForgeRock Authenticator App 3.0.
Using the ForgeRock Knowledge Base
The purpose of this article is to provide information on using the ForgeRock Knowledge Base (KB). The ForgeRock Knowledge Base is designed to help you use ForgeRock products more effectively.
Books
Getting started with ForgeRock Support (Identity Platform)
This book provides you with a single reference to all the information you will need to get started with ForgeRock Support if you are using the Identity Platform, including checking you are supported, using the knowledge base, raising a ticket and sending data for troubleshooting. Additionally, information is also given on subscriptions, administering your account, using BackStage and downloading software.
ForgeRock Products Support and Patch Policies
This book provides information on ForgeRock's Support and Patch policies to help you understand how ForgeRock products are supported and maintained.
Getting started with ForgeRock Support (Identity Cloud)
This book provides you with a single reference to all the information you will need to get started with ForgeRock Support if you are using the Identity Cloud, including using the knowledge base, understanding your environments, raising a ticket and sending data for troubleshooting. Additionally, information is also given on subscriptions, administering your account, using BackStage and downloading software.