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Checking your product versions are supported

The purpose of this article is to provide EOSL dates for the specific ForgeRock products and versions you are running so you can check that the version you are on is still supported. This also includes dates for Identity Cloud downloadable components.


General
Last updated Jan 24, 2022

Where can I find useful logs for troubleshooting ForgeRock products?

The purpose of this article is to provide information on finding logs across ForgeRock products (AM, DS, IDM and IG) for troubleshooting purposes. This article shows default log locations, although most of them can be changed.


General
Last updated Jan 11, 2022

What Java versions are ForgeRock products supported on?

The purpose of this article is to provide information on the supported Java® versions across the ForgeRock platform (AM, DS, IDM and IG).


General
Last updated Jan 6, 2022

Log4j Security Advisory #202111

The purpose of this advisory is to provide information on whether ForgeRock products (Identity Cloud, AM, DS, IDM, IG, Agents and Autonomous Identity) are vulnerable to recent Log4j 2 vulnerabilities: RCE (Remote Code Execution) CVE-2021-44228, DoS (Denial of Service) CVE-2021-45046, DoS CVE-2021-45105 and ACE (Arbitrary Code Execution) CVE-2021-44832. These vulnerabilities allow an attacker to remotely execute code in certain circumstances.


Security Advisory
Last updated Jan 5, 2022

How do I check if IG (All versions) is up and running?

The purpose of this article is to provide a way to check if IG is up and running when it is behind a load balancer.


How To
Last updated Dec 9, 2021

How do I trace transactions through the audit logs for troubleshooting across ForgeRock products?

The purpose of this article is to provide information on tracing transactions through the audit logs to help with troubleshooting across ForgeRock products. This article covers an IG → AM→ DS flow to demonstrate this usage and applies to all AM, DS and IG versions.


How To
Last updated Dec 9, 2021

SSLHandshakeException or ClassCastException when using an HSM and Java 11 with ForgeRock products

The purpose of this article is to provide assistance if you encounter an SSLHandshakeException or ClassCastException when using a Hardware Security Module (HSM) via the PKCS11 module with Java® 11 (11.0.1 to 11.0.5). This issue affects all ForgeRock products that are compatible with Java 11 (versions 6.5 and later of AM, DS, IDM and IG).


Solutions
Last updated Dec 1, 2021

Java JDK Security Advisory #202109

ForgeRock are aware of a serious vulnerability in the implementation of certain cryptographic operations in Java JDK versions 15 and later. This affects Oracle® Java® and OpenJDK, including other JDKs derived from OpenJDK. You should follow the advice in this advisory to secure your deployments at the earliest opportunity.


Security Advisory
Last updated Nov 18, 2021

Best practice for JVM Tuning with G1 GC

The purpose of this article is to provide best practice advice on JVM tuning with G1 GC; including understanding heap space and the available JVM options. This best practice advice applies to AM, DS, IDM and IG running on Java® 11. JVM tuning is not an exact science and will vary across individual environments and applications. Consistent load and stress testing of your environment will be the only true way to gauge the effect of changes made.


Best Practice
Last updated Nov 17, 2021

Performance tuning and monitoring ForgeRock products

This book provides information on performance tuning and monitoring ForgeRock products (AM, DS, IDM and IG).


Last updated Nov 3, 2021