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Checking your product versions are supported

The purpose of this article is to provide EOSL dates for the specific ForgeRock products and versions you are running so you can check that the version you are on is still supported. This also includes dates for Identity Cloud downloadable components.


General
Last updated Jan 24, 2022

Copyright and Trademarks

The purpose of this article is to provide copyright and trademarks information.


General
Last updated Jan 19, 2022

Where can I find useful logs for troubleshooting ForgeRock products?

The purpose of this article is to provide information on finding logs across ForgeRock products (AM, DS, IDM and IG) for troubleshooting purposes. This article shows default log locations, although most of them can be changed.


General
Last updated Jan 11, 2022

What Java versions are ForgeRock products supported on?

The purpose of this article is to provide information on the supported Java® versions across the ForgeRock platform (AM, DS, IDM and IG).


General
Last updated Jan 6, 2022

Best practice for raising an Identity Cloud ticket with ForgeRock Support

The purpose of this article is to help us solve your issue as soon as possible if you are raising a ticket for Identity Cloud. We are here to help and opening a Support Ticket is the best way to connect with our ForgeRock experts! Adhering to these guidelines will help reduce time to resolution.


General
Last updated Jan 6, 2022

What versions of DS are compatible with AM?

The purpose of this article is to provide compatibility information between DS and AM versions. This includes the embedded DS versions shipped with AM and, the supported Java® versions for each combination.


General
Last updated Dec 7, 2021

What versions of DS are compatible with IDM?

The purpose of this article is to provide compatibility information between DS and IDM versions. This includes connecting to DS as an external resource (LDAP connector), the embedded DS repositories shipped with later versions of IDM and the supported Java® versions for each combination.


General
Last updated Nov 17, 2021

Purchasing a Subscription

This article describes how to get a subscription from ForgeRock.


General
Last updated Nov 1, 2021

Administering Subscriptions

This article provides the steps needed to access and administer your subscription service. It is the subscription administrator's responsibility to provide access to end users; support tickets can only be raised by those users who are members of your organization's subscription. Administrators can manage the members of their organization in BackStage.


General
Last updated Nov 1, 2021

Contacting ForgeRock support

The purpose of this article is to provide information on contacting ForgeRock support. You can contact ForgeRock support by raising a ticket online (preferred) or by calling.


General
Last updated Nov 1, 2021