Monitor Your Tenant

Identity Cloud lets you monitor uptime status and system performance.

Monitor uptime status

You can monitor uptime and historical trends using your tenant status page.

  1. In a browser, go to

  2. On the sign-in page, enter the credentials you received when you registered with Identity Cloud.
    If you don’t have access to this page, submit a Support ticket: Go to Backstage, and click Support.

  3. Click Authenticate.


If monitoring Identity Cloud uptime status is part of a particular admin’s role, submit a Support request to give the individual access to the tenant status page.

  • To submit a Support request, go to Backstage, and click Support.

  • You can request access on behalf of one or more admins, including yourself.

  • In the request, provide the email address of each admin you want to have status page access.

You can view real-time status of your Staging and Production environments, and a listing of service incidents.


For more details, click View historical uptime. Then click Filter Components to view reports on incidents in selected Identity Cloud components.


Identity Cloud also provides APIs for extracting log data. For more information, see View Audit Logs.

Monitor system performance

Identity Cloud provides monitoring endpoints you can use with Prometheus.

Endpoint Purpose


Produces Prometheus-formatted metrics for Access Management


Produces Prometheus-formatted metrics for Identity Management

You must obtain API credentials to authenticate to these endpoints. See Obtaining API Credentials.

You can download and run a Docker-based example of a Grafana dashboard. The demo requires that you have Docker Desktop installed, and requires macOS.

To try the demo:

  1. Download and extract the ForgeRock Identity Cloud Monitoring Demo ZIP file.

  2. Edit the file:

    1. In the TENANT_DOMAIN variable, enter the domain name of your tenant.

      Do not include the protocol, and do not add a trailing slash.

      For example:

    2. In the API_KEY_ID and API_KEY_SECRET variables, enter the API credentials you obtained earlier.

      For example:

    3. Save your changes.

  3. Run the script.

    The example downloads a Prometheus Docker image and configures it for your tenant. It also downloads a Grafana Docker image, and configures it to use the Prometheus image as a data source.

  4. When Grafana displays output that contains msg="HTTP Server Listen", in a web browser, go to http://localhost:3000.

  5. Log in with username admin, password admin.

  6. Enter a new password to use for the administrator, or click Skip.

  7. On the Grafana Home page, select Dashboards, and then select Manage.

  8. On the Dashboards page, select AM Overview.

    The AM Overview dashboard opens:

    Sample AM Grafana Dashboard

    View the Prometheus dashboard at http://localhost:9090.