PingOne Advanced Identity Cloud

Monitor your tenant

PingOne Advanced Identity Cloud lets you monitor uptime status and system performance.

Advanced Identity Cloud also provides APIs for extracting log data. Learn more in View audit and debug logs.

Monitor uptime status

Tenant status page

Use your tenant status page to monitor uptime and historical trends for your production and staging tenant environments.

If you don’t have access to this page, follow the instructions in Get status page access credentials for additional tenant administrators.
Production environment

For the production environment, the tenant status page shows individual statuses for these services:

  • Access Management

  • Identity Management

  • End User UI

  • Login UI

  • Registration UI

  • Administrator UI

  • Logs

    400

Staging environment

For the staging environment, the tenant status page combines the individual service statuses into a single status.

Manage access to your tenant status page

Get status page access credentials for the initial tenant administrator

If you are the initial tenant administrator, you should have received status page credentials when your tenant was set up.

If you have lost or forgotten those credentials, follow the instructions in Get status page access credentials for additional tenant administrators.

Get status page access credentials for additional tenant administrators

If monitoring Advanced Identity Cloud uptime status is part of a tenant administrator’s role, submit a Backstage Support ticket to request that the administrator receive access to the tenant status page.

  • You can request access on behalf of one or more tenant administrators, including yourself.

  • In the request, provide the email address of each tenant administrator you want to have status page access.

Remove status page access for tenant administrators

If you want to remove status page access for one or more tenant administrators, submit a Backstage Support ticket. In the request, provide the email address of each tenant administrator from which you want to remove access.

Access your tenant status page

If you don’t have access to this page, follow the instructions in Get status page access credentials for additional tenant administrators.

  1. Identify your tenant domain name by removing the protocol and any trailing slash from your tenant FQDN.

    Example: openam-mycompany-mytenant-usw1.id.forgerock.io

  2. Obtain your tenant status page URL by appending your tenant domain name to the Advanced Identity Cloud status page URL, https://status.id.forgerock.io.

    Example: https://status.id.forgerock.io/openam-mycompany-mytenant-usw1.id.forgerock.io

  3. Open your tenant status page URL in a browser.

  4. On the sign-on page, enter your status page credentials.

  5. Click Authenticate.

    Your tenant status page displays, showing real-time status information for your staging and production tenant environments:

    400

View incident reports in your production tenant environment

Filter your status page to show service incidents in your production tenant environment:

  1. Click View historical uptime.

  2. Select the Incidents tab.

  3. For the production environment, click Filter Components, then select one or more Advanced Identity Cloud services.

    400

  4. Click Filter Components again to view the incident reports.

Monitor system performance

Monitor using health check endpoint

Use the HTTP response codes from the /monitoring/health endpoint to integrate your tenant environment with external monitoring tools such as Pingdom.

$ curl 'https://<tenant-env-fqdn>/monitoring/health'

This endpoint returns the following HTTP response status codes:

200

Indicates all critical services in an environment are healthy. This status code also shows the informational message OK.

503

Indicates one or more critical services in an environment are not healthy. This status code also shows the informational message Service Unavailable.

Monitor using Prometheus endpoints

Advanced Identity Cloud provides monitoring endpoints you can use with Prometheus.

Endpoint Description

/monitoring/prometheus/am

Produces Prometheus-formatted metrics for Access Management.

Learn which AM metrics are available in the self-managed documentation:

/monitoring/prometheus/idm

Produces Prometheus-formatted metrics for Identity Management

Learn which IDM metrics are available in the self-managed documentation:

Advanced Identity Cloud adds a kubernetes_pod_name label to each metric to allow your monitoring to distinguish between the Kubernetes pods within a tenant environment:

 # TYPE am_authentication summary
 am_authentication_total{kubernetes_pod_name="am-75b55d85c8-gqw9l",outcome="failure",} 0.0
 am_authentication_count{kubernetes_pod_name="am-75b55d85c8-gqw9l",outcome="failure",} 0.0
 am_authentication_total{kubernetes_pod_name="am-75b55d85c8-gqw9l",outcome="success",} 7016.0
 am_authentication_count{kubernetes_pod_name="am-75b55d85c8-gqw9l",outcome="success",} 7016.0

You must obtain API credentials to authenticate to the /monitoring/prometheus/am and /monitoring/prometheus/idm endpoints. Learn more in Authenticate to Advanced Identity Cloud REST API with API key and secret.

You can download and run a Docker-based example of a Grafana dashboard. The demo requires that you have Docker Desktop installed, and requires macOS.

To try the demo:

  1. Download and extract the PingOne Advanced Identity Cloud Monitoring Demo ZIP file.

  2. Edit the setup_monitoring_config.sh file:

    1. In the TENANT_DOMAIN variable, enter the domain name of your tenant.

      Do not include the protocol, and do not add a trailing slash.

      For example:

      TENANT_DOMAIN="openam-mycompany-mytenant-usw1.id.forgerock.io"

    2. In the API_KEY_ID and API_KEY_SECRET variables, enter the API credentials you obtained earlier.

      For example:

      API_KEY_ID="b977d5724ef...562e4c57"
API_KEY_SECRET="d3628be865ce152f49...870e5fd3506c4"

    3. Save your changes.

  3. Run the setup_monitoring_config.sh script.

    The Shell script will set up the following config files:

    Config File Description

    prometheus/prometheus.yml

    The script populates the tenant domain and API credentials.

    docker/docker-compose.yml

    The script populates the working directory path.

  4. Run the following Docker command:

    docker-compose -f docker/docker-compose.yml up

    The command downloads a Prometheus Docker image and configures it for your tenant. It also downloads a Grafana Docker image, and configures it to use the Prometheus image as a data source.

  5. When the command output for the "grafana_1" container displays a message that contains "HTTP Server Listen", open http://localhost:3000 in a web browser.

  6. Log in with username admin, password admin.

  7. Enter a new password to use for the administrator, or click Skip.

  8. On the Grafana Home page, select Dashboards in the left-side hamburger menu.

    The Dashboards page appears.

  9. Select AM Overview to view the AM overview dashboard:

    Sample AM Grafana Dashboard

  10. Select IDM Sample Dashboard to view the IDM sample dashboard.

  11. Go to http://localhost:9090 to view the Prometheus dashboard.

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