Modify default workflow email templates
Identity Governance creates default email templates for access request-related features. For example, the Approval node references the default access request email templates.
| You can create your own email templates and update the email templates the Approval node uses for notifications. |
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From the Advanced Identity Cloud admin UI, go to Email > Templates.
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View the following email templates and modify as necessary:
Some access request email templates use configurations set in the workflow definition for an access request type. The Notes column indicates if a template uses configurations. Email template name Description Request AssignedInitial email to the approver(s) of a resource when an end user submits an access request.
Request ReassignedEmail to the new assignee when an approver forwards a request item.
Request EscalatedEmail to an individual assigned as the escalation point of contact.
Request ReminderEmail to the approver(s) as a reminder that they have a request item to act on.
Request ExpiredEmail to the approver(s) when a request item expires. The end user defines the expiry of the access request when they submit the access request.
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For each email template:
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Click the desired template.
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View the contents of the email.
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If you want, update the email subject and body. Learn more about customizing email templates at Email templates.
To reference access request information in a variable in an email template, use syntax similar to the following:
request.user.userNameThe variables you can reference depend on your tenant’s configurations; therefore, they’re specific to your company.
To reference available attributes from the Advanced Identity Cloud admin UI, go to Email > Template > Select template > Variables.
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