Email templates

Identity Cloud provides preconfigured email templates for common end-user journeys.

You can customize email templates using Markdown language. Identity Cloud uses a parser to let you preview your markup.

Email templates utilize Handlebar expressions to reference object data dynamically. For example, to reference the userName of an object:

{{object.userName}}

Create a new email template

In the Identity Cloud admin UI, go to Email > Templates.
On the Email Templates page, click + New Template.
Provide the following details:
- Template Name: Display name for the template.
- From Address: Enter an email address for the group or individual sending the email.
- From Name: Enter a name for the group or individual sending the email.
- Description: A brief description of the template.
Click Save.

In the Identity Cloud admin UI, go to Email > Templates.
On the Email Templates page, click a template name.
To change the wording in the email template, edit the markdown text in the left window on the page.
To edit the template styles, click Styles, and edit the CSS style code.
To view available variables that you can use in the template, click Variables, and view the content on the Available Properties page. Click Done.
To edit the template settings, click the More () icon at the top right of the page, and select Settings.
Provide the following details:
- Template Name: Display name for the template.
- From Address: Enter an email address for the group or individual sending the email.
- From Name: Enter a name for the group or individual sending the email.
- Description: Enter a brief description of the template.
Click Update.
Click Save.

Deleting an email template cannot be undone.