Identity Cloud

Identity Cloud analytics dashboard


Identity Cloud provides an analytics dashboard that gives you a snapshot of your Identity Cloud system usage. You can use the dashboard to gain insights and view the trends on the number of users, user engagements, new user registrations, and successful or failed journey outcomes for your realm.

Monitor the number of users and engagements

At the top of the Identity Cloud analytics dashboard, there is a summary of total number of users, applications, and organizations in your realm. These realm usage totals are summarized as follows:

  • Total Users. Displays the total count of active and inactive users in this realm.

  • Applications. Displays the total number of current applications in this realm.

  • Organizations. Displays the total number of organizations in this realm.

idcloud analytics dashboard summary

Below the realm usage totals, Identity Cloud analytics dashboard displays three trendline charts: user engagements, total users, and new users. These trendline charts are updated every two to three hours and are summarized as follows:

  • User Engagement. Displays the trendline of the number of user engagements within a given time period; by default, 30 days. A user engagement is counted when a user is involved in an identity operation within a given time period. An identity operation is any of the following:

    • Sign-in/authentication

    • Token refresh (for example, token issuance, validation, and refresh)

    • Password creation or change

      A user who has multiple user engagements within a given time period is counted once.
  • Total Users Trend. Displays the trendline for total users (active and inactive) during the time period in this realm.

    The total users trend number may differ from the Total Users number at the top of the page as the data depends on the selected time period and the update frequency. For example, new users who have been added to the system within the last hour may not appear yet on the page.
  • Sign Ups. Displays the trendline for new user sign-ups during the time period in this realm.

Each chart displays the usage numbers for the current time period, expressed as solid lines; the dotted lines display the numbers for the previous time period. For example, if the time period is 30 days, the solid line displays the numbers over the last 30 days from today’s date; the dotted line displays the previous 30-day numbers.

To compare the numbers for a specific date, hover over a point on either line to see the numbers for the current and the previous time periods.

idcloud analytics dashboard trends

By default, the Identity Cloud analytics dashboard displays the number of engagements, total users, and new user sign-ups for a 30-day period, you can filter the output by changing the time period.

To change the time period for the trendline charts:

  1. Click Last 30 days, and select one of the following time periods:

    • Today. Displays the numbers for today, 12:00 a.m. to the current time.

    • Yesterday. Displays the numbers for yesterday, 12:00 a.m. to 12:00 p.m. on the previous day.

    • Last 7 Days. Displays the numbers for the last seven days from today’s date.

    • Last 30 Days. Displays the last 30 days from today’s date. This is the default time period.

      All dates and time periods are based on UTC time.
  2. Click Apply to save your changes.

idcloud analytics dashboard timeperiod

Monitoring journey outcomes

You can view a chart on the number of successful and failed journey outcomes within your realm on the Identity Cloud analytics dashboard. Scroll down the Identity Cloud analytics dashboard page to view the journeys graph.

By default, the Identity Cloud analytics dashboard displays the aggregation of all successful and failed journeys on the Identity Cloud. These aggregations express four different types of information:

  • Blue lines indicate successful journey outcomes.

  • Red lines indicate failed journey outcomes.

  • Solid lines indicate the journey outcomes that occurred within the current selected time period.

  • Dotted lines indicate the journey outcomes in the previous time period.

Another useful feature is the ability to compare numbers for a specific date. Hover over anywhere on a trendline to view the successful or failed outcomes for that date. Note that timeouts are not displayed in the outcomes.

idcloud analytics dashboard journeys

The Identity Cloud analytics dashboard also lets you filter the chart by journey type. The available journeys are listed on the Identity Cloud Journeys page and includes any custom journeys that you may have configured. For example:

  • EvaluateRisk

  • ForgottenUsername

  • Login (default)

  • PasswordGrant

  • ProgressiveProfile

  • Registration

  • ResetPassword

  • Sample Tree

  • UpdatePassword

To filter the journeys chart:

  1. Click All journeys.

  2. On the Filter Journeys dialog box, select one or more journeys on the drop-down list to include in your chart.

  3. Click Apply to update your journeys chart. You will see the changes immediately.


The Analytics Dashboard service provides key insights and trends with respect to successful or failed journey outcomes, number of users, user engagement, number of new users (sign-ons), applications, and organizations. By leveraging this functionality, ForgeRock customers can better understand their usage of the Identity Cloud. This functionality also allows ForgeRock to maintain accurate billing information with respect to such use.

All data that ForgeRock collects for the purposes of providing the Analytics Dashboard service is anonymized using industry standard practices to ensure that it will not contain any personally identifiable information, and further that such data cannot be re-identified. This includes, but is not limited to, a one-way SHA-256 hashing function that returns a hexadecimal representation of a UUID. This ensures that no personally identifiable information will be used by ForgeRock, or any other third party or system.

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