Salesforce connector

The Salesforce connector lets you provision, reconcile, and synchronize users between Salesforce and the IDM managed user repository.

This chapter describes how to install and configure the Salesforce connector, and how to perform basic tests to ensure that it’s running correctly.

For a complete example that includes the configuration required to synchronize users with this connector, refer to Synchronize users between Salesforce and IDM.

Before you configure the Salesforce connector

The instructions in this chapter assume that you have an existing Salesforce organization, a Salesforce administrative account, and a Connected App with OAuth enabled.

For instructions on setting up a Connected App, refer to the corresponding Salesforce documentation. When you have set up the Connected App, locate the Consumer Key and Consumer Secret. You will need these details to configure the connector.

The Salesforce connector is bundled with IDM and Identity Cloud and has no specific installation requirements.

Install the Salesforce connector

Some connectors are bundled with Identity Cloud, IDM, or RCS by default. In these cases, you can skip the installation process and move directly to configuring your connector.

Bundle availability
Connector Identity Cloud IDM RCS




Download the connector .jar file from the ForgeRock BackStage download site.

  • If you are running the connector locally, place it in the /path/to/openidm/connectors directory, for example:

    mv ~/Downloads/salesforce-connector- /path/to/openidm/connectors/
  • If you are using a remote connector server (RCS), place it in the /path/to/openicf/connectors directory on the RCS.

Configure the Salesforce connector

Create a connector configuration using the IDM admin UI:

  1. From the navigation bar, click Configure > Connectors.

  2. On the Connectors page, click New Connector.

  3. On the New Connector page, type a Connector Name.

  4. From the Connector Type drop-down list, select Salesforce Connector -

  5. Complete the Base Connector Details.

    The Login URL is the OAuth endpoint used to make the OAuth authentication request to Salesforce.

    When you create your connected app, you are instructed to wait 2-10 minutes for the settings to propagate across all the Salesforce data centers. If you are using a Salesforce test tenant, such as https://eu26.lightning.force.com, you can specify a custom URL here and enter the FQDN of the test tenant. This lets you test the connector without waiting for the new app settings to be propagated.
    For a list of all configuration properties, refer to Salesforce Connector Configuration

    The connector attempts to access your Salesforce organization.

  6. Enter your Salesforce login credentials.

  7. On the permission request screen, click Allow to enable IDM to access your Salesforce Connected App.

  8. Click Save.

When your connector is configured correctly, the connector displays as Active in the admin UI.

Refer to this procedure to create a connector configuration over REST.

Configure the Salesforce connector with a configuration file

IDM provides a sample connector configuration file in the /path/to/openidm/samples/example-configurations/provisioners directory.

Copy this sample file (provisioner.openicf-salesforce.json) to your project’s conf directory, and set at least the following properties:

"configurationProperties" : {
    "loginUrl" : "loginURL",
    "clientSecret" : "clientSecret",
    "clientId" : "clientId",
    "refreshToken" : "refreshToken"
    "instanceUrl" : "instanceURL",

The OAuth endpoint that will be used to make the OAuth authentication request to Salesforce.

The default endpoint for a production system is https://login.salesforce.com/services/oauth2/token. The default endpoint for a sandbox (test) system is https://test.salesforce.com/services/oauth2/token.


The Consumer Secret associated with your Connected App.


The Consumer Key associated with your Connected App.

refreshToken and instanceURL

The admin UI obtains these properties on your behalf. If you are configuring the connector manually, obtain the refresh token and instance URL from salesforce.com as follows:

  1. Browse to the following URL:



    • SALESFORCE_URL is one of the following:

      • A production URL (https://login.salesforce.com)

      • A sandbox URL (https://test.salesforce.com)

      • A custom Salesforce MyDomain URL, such as https://ic-example-com--SUP1.cs21.my.salesforce.com

    • CONSUMER_KEY is the Consumer Key associated with the Connected App that you created within your Salesforce organization.

    • REDIRECT_URI is the IDM URI Salesforce should redirect to during authentication. It must match the Redirect URI specified within your Salesforce Connect App configuration, for example:

  2. You are redirected to Salesforce, and prompted to give this application access to your Salesforce account. When you have given consent, you should receive a response URL that looks similar to the following:


    The &code part of this URL is an authorization code, that you need for the following step.

    This authorization code expires after 10 minutes. If you do not complete the OAuth flow within that time, you will need to start this process again.
  3. Copy the authorization code from the response URL and use it as the value of the code parameter in the following REST call. The consumer-key, redirect-uri, and SALESFORCE_URL must match what you used in the first step of this procedure:

    curl \
    --verbose \
    --data "grant_type=authorization_code" \
    --data "client_id=consumer-key" \
    --data "client_secret=consumer-secret" \
    --data "redirect_uri=https://localhost:8443/" \
    --data "code=access-token-code" \
      "access_token": "00DS0000003K4fU!AQMAQOzEU.8tCjg8Wk79yKPKCtrtaszX5jrHtoT4NBpJ8x...",
      "signature": "2uREX1lseXdg3Vng/2+Hrlo/KHOWYoim+poj74wKFtw=",
      "refresh_token": "5Aep861KIwKdekr90I4iHdtDgWwRoG7O_6uHrgJ.yVtMS0UaGxRqE6WFM77W7...",
      "token_type": "Bearer",
      "instance_url": "https://example-com.cs1.my.salesforce.com",
      "scope": "id api refresh_token",
      "issued_at": "1417182949781",
      "id": "https://login.salesforce.com/id/00DS0000003K4fUMAS/00530000009hWLcAAM"

    The output includes the refresh_token and the instance_url that you need to configure the connector.

  4. Set "enabled" : true to enable the connector.

  5. Save the connector configuration.

Test the Salesforce connector

Test that the configuration is correct by running the following command:

curl \
--header "X-OpenIDM-Username: openidm-admin" \
--header "X-OpenIDM-Password: openidm-admin" \
--header "Accept-API-Version: resource=1.0" \
--request POST \
  "name": "salesforce",
  "enabled": true,
  "config": "config/provisioner.openicf/salesforce",
  "connectorRef": {
    "bundleVersion": "[,",
    "bundleName": "org.forgerock.openicf.connectors.salesforce-connector",
    "connectorName": "org.forgerock.openicf.connectors.salesforce.SalesforceConnector"
  "displayName": "Salesforce Connector",
  "objectTypes": [
  "ok": true

+ If the command returns "ok": true, your connector has been configured correctly, and can authenticate to Salesforce.

Salesforce remote connector

If you want to run this connector outside of Identity Cloud or IDM, you can configure the Salesforce connector as a remote connector. Java Connectors installed remotely on a Java Connector Server function identically to those bundled locally within Identity Cloud or installed locally on IDM.

You can download the Salesforce connector from here.

Refer to Remote connectors for configuring the Salesforce remote connector.

Implementation Specifics

  • For PATCH requests, a connector can potentially add, remove, or replace an attribute value. The Salesforce connector does not implement the add or remove operations, so a PATCH request always replaces the entire attribute value with the new value. Salesforce does not support multi-valued attributes.

  • Attributes themselves cannot be removed from Salesforce. The connector therefore performs an update with "" as the value of the attribute being removed. This sets the value of the removed attribute to null.

    Salesforce does not support application user DELETE requests.
  • The Salesforce connector supports any Salesforce object that is available to the API. To check which objects are available, log in to Salesforce Workbench to access the API explorer. This URL points to Version 49 of the API. Adjust the URL for the latest API version.

    Because the number of Salesforce objects is potentially very large, the Salesforce connector configuration includes a supportedObjectTypes property that lets you specify the objects you want to support. The connector checks the metadata in Salesforce for each of the objects you list in this property, and dynamically builds the required schema. The sample connector configuration file (provisioner.openicf-salesforce.json) generates the schema only for the User object:

        "configurationProperties": {
            "supportedObjectTypes": [

    You can add any object to the list of supportedObjectTypes, and the connector will build the schema for that object.

  • The Salesforce API restricts how query results can be paged. The default, and maximum page size is 2000. The minimum page size is 200. The Salesforce API does not guarantee that the requested page size is the actual page size. Returned results might vary, to maximize performance.

    For example, the following query (with "pageSize=1") might return more than one user if more than one user exists in Salesforce:


    For more information, refer to the Salesforce documentation.

Permission sets and groups

The Salesforce connector can display and allow you to interact with a user’s groups and permissions on the user’s data model. This is done through the __PermissionSetIds__ and __GroupIds__ attributes.

Configure permission sets and groups

To configure these attributes, add the following to the user object in your provisioner file:

    "__PermissionSetIds__" : {
        "type" : "array",
        "items" : {
            "type" : "string",
            "nativeType" : "string"
        "nativeName" : "__PermissionSetIds__",
        "nativeType" : "string",
        "absentIfEmpty" : true,
        "flags" : [
    "__GroupIds__" : {
        "type" : "array",
        "items" : {
            "type" : "string",
            "nativeType" : "string"
        "nativeName" : "__GroupIds__",
        "nativeType" : "string",
        "absentIfEmpty" : true,
        "flags" : [
Both __PermissionSetIds__ and __GroupIds__ should have the NOT_RETURNED_BY_DEFAULT flag enabled.

Get a user’s permission sets and groups

When getting a user object, you must specifically request that the system return the __PermissionSetIds__ and __GroupIds__ fields. For example:

curl \
--header "X-OpenIDM-Username: openidm-admin" \
--header "X-OpenIDM-Password: openidm-admin" \
--header "Accept-API-Version: resource=1.0" \
--request GET \
Salesforce assigns a default permission set to each created user.

Create a user with permissions sets and groups

To create a user object with associated permissions and groups, include the __PermissionSetIds__ and __GroupIds__ fields in the POST request. These fields are an array of strings.

curl \
--header "X-OpenIDM-Username: openidm-admin" \
--header "X-OpenIDM-Password: openidm-admin" \
--header "Accept-API-Version: resource=1.0" \
--request POST \
--data '{
  "Username": "bjensen@example.com",
  "LastName": "Jensen",
  "Email": "bjensen@example.com",
  "Alias": "bjensen",
  "LocaleSidKey": "en_US",
  "LanguageLocaleKey": "en_US",
  "FirstName": "Barbara"
  "TimeZoneSidKey": "America/Los_Angeles",
  "CommunityNickname": "bjensen"
  "ProfileId": "00e200000001ehhP"
  "__PermissionSetIds__": ["0P50300000QIbGAM"],
  "__GroupIds__": ["0J40700000DIg3Hm"]
}' \

Update a user’s permission sets and groups

You can update a user’s permission sets and groups through the API using a PUT call. The following request adds a permission set and group to scarter, a user with id 00503000002XmQqAAK.

curl \
--header "X-OpenIDM-Username: openidm-admin" \
--header "X-OpenIDM-Password: openidm-admin" \
--header "Accept-API-Version: resource=1.0" \
--request PUT \
--data '{
    "OutOfOfficeMessage": "",
    "LastName": "Carter",
    "UserPreferencesSortFeedByComment": true,
    "UserPreferencesPathAssistantCollapsed": false,
    "BannerPhotoUrl": "/profilephoto/005/B",
    "EmailPreferencesAutoBcc": true,
    "TimeZoneSidKey": "America/Los_Angeles",
    "UserPreferencesHideLightningMigrationModal": false,
    "UserPreferencesFavoritesWTShown": false,
    "MediumPhotoUrl": "https://example.force.com/profilephoto/005/M",
    "UserPreferencesHideS1BrowserUI": false,
    "UserType": "Standard",
    "UserPreferencesDisableSharePostEmail": false,
    "UserPreferencesCreateLEXAppsWTShown": false,
    "UserPreferencesApexPagesDeveloperMode": false,
    "EmailPreferencesStayInTouchReminder": true,
    "UserPreferencesDisMentionsCommentEmail": false,
    "UserPreferencesShowMobilePhoneToExternalUsers": false,
    "Username": "scarter@example.com",
    "EmailEncodingKey": "UTF-8",
    "UserPreferencesShowFaxToExternalUsers": false,
    "UserPreferencesSuppressTaskSFXReminders": false,
    "UserPreferencesShowStateToGuestUsers": false,
    "UserPreferencesHideSfxWelcomeMat": true,
    "LanguageLocaleKey": "en_US",
    "UserPreferencesShowManagerToExternalUsers": false,
    "LastViewedDate": "2022-11-09T17:15:08.000+0000",
    "UserPermissionsAvantgoUser": false,
    "UserPreferencesHideCSNGetChatterMobileTask": false,
    "UserPreferencesPipelineViewHideHelpPopover": false,
    "UserPreferencesDisableLikeEmail": true,
    "UserPermissionsSupportUser": false,
    "UserPermissionsChatterAnswersUser": false,
    "FirstName": "Sam",
    "ForecastEnabled": false,
    "ReceivesAdminInfoEmails": false,
    "UserPreferencesDisableAllFeedsEmail": false,
    "LocaleSidKey": "en_US",
    "UserPreferencesHideCSNDesktopTask": false,
    "SystemModstamp": "2022-11-09T17:14:58.000+0000",
    "Id": "00503000002XmQqAAK",
    "UserPreferencesLightningExperiencePreferred": true,
    "UserPreferencesDisableBookmarkEmail": false,
    "UserPreferencesEventRemindersCheckboxDefault": true,
    "UserPreferencesDisableMentionsPostEmail": false,
    "CommunityNickname": "scarter",
    "UserPreferencesShowCityToExternalUsers": false,
    "UserPreferencesShowStreetAddressToExternalUsers": false,
    "IsProfilePhotoActive": false,
    "UserPreferencesDisProfPostCommentEmail": false,
    "CreatedById": "00530000009hWLcAAM",
    "UserPermissionsMobileUser": false,
    "UserPreferencesDisableLaterCommentEmail": false,
    "UserPreferencesShowMobilePhoneToGuestUsers": false,
    "UserPreferencesPreviewCustomTheme": false,
    "UserPermissionsCallCenterAutoLogin": false,
    "UserPreferencesPreviewLightning": false,
    "IsActive": true,
    "UserPreferencesDisableFileShareNotificationsForApi": false,
    "BadgeText": "",
    "UserPreferencesShowFaxToGuestUsers": false,
    "UserPreferencesHasCelebrationBadge": false,
    "UserPreferencesTaskRemindersCheckboxDefault": true,
    "LastReferencedDate": "2022-11-09T17:15:08.000+0000",
    "UserPreferencesDisableChangeCommentEmail": false,
    "FullPhotoUrl": "https://example.force.com/profilephoto/005/F",
    "UserPreferencesDisableEndorsementEmail": false,
    "UserPreferencesActivityRemindersPopup": true,
    "UserPreferencesEnableAutoSubForFeeds": false,
    "UserPreferencesShowStateToExternalUsers": false,
    "UserPermissionsOfflineUser": false,
    "UserPreferencesDisCommentAfterLikeEmail": false,
    "UserPreferencesShowTitleToGuestUsers": false,
    "SmallBannerPhotoUrl": "/profilephoto/005/D",
    "UserPreferencesShowWorkPhoneToExternalUsers": false,
    "MediumBannerPhotoUrl": "/profilephoto/005/E",
    "UserPreferencesShowProfilePicToGuestUsers": false,
    "UserPreferencesShowCountryToGuestUsers": false,
    "EmailPreferencesAutoBccStayInTouch": false,
    "UserPreferencesShowEmailToExternalUsers": false,
    "UserPreferencesShowWorkPhoneToGuestUsers": false,
    "UserPreferencesReminderSoundOff": false,
    "UserPreferencesUserDebugModePref": false,
    "LastModifiedById": "00530000009hWLcAAM",
    "UserPreferencesDisableFollowersEmail": false,
    "UserPreferencesHideEndUserOnboardingAssistantModal": false,
    "UserPreferencesShowStreetAddressToGuestUsers": false,
    "ReceivesInfoEmails": false,
    "UserPreferencesShowManagerToGuestUsers": false,
    "UserPreferencesExcludeMailAppAttachments": false,
    "UserPreferencesShowEmailToGuestUsers": false,
    "DigestFrequency": "D",
    "UserPreferencesRecordHomeReservedWTShown": false,
    "UserPermissionsMarketingUser": false,
    "UserPreferencesHideBiggerPhotoCallout": false,
    "UserPreferencesDisableProfilePostEmail": false,
    "UserPreferencesShowPostalCodeToExternalUsers": false,
    "LastModifiedDate": "2022-11-09T17:14:57.000+0000",
    "ProfileId": "00e30000001ehhPAAQ",
    "Name": "Sam Carter",
    "UserPreferencesNewLightningReportRunPageEnabled": false,
    "UserPermissionsSFContentUser": false,
    "UserPreferencesShowTitleToExternalUsers": true,
    "UserPreferencesGlobalNavBarWTShown": false,
    "UserPreferencesShowCityToGuestUsers": false,
    "UserPreferencesRecordHomeSectionCollapseWTShown": false,
    "Alias": "scarter",
    "DefaultGroupNotificationFrequency": "N",
    "__NAME__": "00503000002XmQqAAK",
    "UserPreferencesShowPostalCodeToGuestUsers": false,
    "UserPreferencesGlobalNavGridMenuWTShown": false,
    "UserPreferencesHideChatterOnboardingSplash": false,
    "UserPreferencesSuppressEventSFXReminders": false,
    "UserPreferencesFavoritesShowTopFavorites": false,
    "UserPreferencesDisableMessageEmail": false,
    "UserPreferencesCacheDiagnostics": false,
    "SmallPhotoUrl": "https://example.force.com/profilephoto/005/T",
    "IsExtIndicatorVisible": false,
    "Email": "scarter@example.com",
    "UserPreferencesShowCountryToExternalUsers": false,
    "CreatedDate": "2022-11-09T17:14:57.000+0000",
    "UserPreferencesHideSecondChatterOnboardingSplash": false,
    "__PermissionSetIds__": [
    "__GroupIds__": [
}' \

OpenICF Interfaces Implemented by the Salesforce Connector

The Salesforce Connector implements the following OpenICF interfaces. For additional details, see ICF interfaces:


Creates an object and its uid.


Deletes an object, referenced by its uid.


Describes the object types, operations, and options that the connector supports.

Script on Connector

Enables an application to run a script in the context of the connector.

Any script that runs on the connector has the following characteristics:

  • The script runs in the same execution environment as the connector and has access to all the classes to which the connector has access.

  • The script has access to a connector variable that is equivalent to an initialized instance of the connector. At a minimum, the script can access the connector configuration.

  • The script has access to any script arguments passed in by the application.


Searches the target resource for all objects that match the specified object class and filter.


Polls the target resource for synchronization events, that is, native changes to objects on the target resource.


Tests the connector configuration.

Testing a configuration checks all elements of the environment that are referred to by the configuration are available. For example, the connector might make a physical connection to a host that is specified in the configuration to verify that it exists and that the credentials that are specified in the configuration are valid.

This operation might need to connect to a resource, and, as such, might take some time. Do not invoke this operation too often, such as before every provisioning operation. The test operation is not intended to check that the connector is alive (that is, that its physical connection to the resource has not timed out).

You can invoke the test operation before a connector configuration has been validated.


Updates (modifies or replaces) objects on a target resource.

Salesforce Connector Configuration

The Salesforce Connector has the following configurable properties:

Basic Configuration Properties

Property Type Default Encrypted(1) Required(2)





The client identifier





The secure client secret for OAUTH





The refresh token for the application




The endpoint from which a new access token should be queried (https://login.salesforce.com/services/oauth2/token)





The URL of the Salesforce instance (such as https://example-com.cs1.my.salesforce.com)





The Salesforce API version





The maximum connection timeout





The hostname of an http proxy, used between the connector and the Salesforce service provider





The proxy port number, if an HTTP proxy is used between the connector and the Salesforce service provider





The maximum size of the HTTP connection pool





Defines a list of Salesforce objects that will be used to dynamically build the provisioner schema





The URI of an HTTP proxy that contains the scheme, host, and port number for that proxy





The proxy username to use with a proxy that requires authentication





The proxy user password to use with a proxy that requires authentication





Defines a list of Salesforce feature licenses that can be assigned

(1) Whether the property value is considered confidential, and is therefore encrypted in IDM.

(2) A list of operations in this column indicates that the property is required for those operations.

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