User self-service
AM provides a user self-service feature that lets your customers self-register to your web site, securely reset forgotten passwords, and retrieve their usernames.
AM’s user self-service capabilities greatly reduce help desk costs and offers a rich online experience that strengthens customer loyalty.
- User self-registration
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Let non-authenticated users register to your site on their own. You can add additional security features like email verification, knowledge-based authentication (KBA) security questions, Google reCAPTCHA, and custom plugins to add to your user self-registration process.
- Knowledge-based authentication security questions
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Supports the capability to present security questions during the registration process. When enabled, the user is prompted to enter answers to pre-configured or custom security questions. Then, during the forgotten password or forgotten username process, the user is presented with the security questions, and must answer them correctly to continue the process.
- Forgotten password reset
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Lets registered users already in your system reset their passwords. The default password policy is set in the underlying directory server and requires a minimum password length of eight characters by default. If security questions are enabled, users must also correctly answer their pre-configured security questions before resetting their passwords.
- Forgotten username support
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Lets users retrieve their forgotten usernames. If security questions are enabled, users must also correctly answer their pre-configured security questions before retrieving their usernames.
- Google reCAPTCHA plugin
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Supports the ability to add a Google reCAPTCHA plugin to the registration page. This plugin protects against any software bots that may be used against your site.
- Configurable plugins
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Supports the ability to add plugins to customize the user services process flow. You can develop your custom code and drop the
.jarfile into your container. - Customizable confirmation emails
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Supports the ability to customize or localize confirmation emails in plain text or HTML.
- Password policy configuration
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Supports password policy configuration, which is enforced by the underlying DS server and manually aligned with frontend UI templates. The default password policy requires a password with a minimum length of eight characters.
- Self-registration user attribute allowlist
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Supports attribute allowlisting, which lets you specify which attributes can be set by the user during account creation.
The user self-service feature supports a number of different user flows depending on how you configure your security options. These options include email verification, security questions, Google reCAPTCHA, and any custom plugins that you create.
Forgotten username retrieval and forgotten password reset support various user flows, depending on how you configure your security options. If you enabled security questions and the user entered responses to each question during self-registration, the security questions are presented to the user in random order.