Troubleshoot the ForgeRock Authenticator
Multi-factor authentication requires you to register a device, which is used as an additional factor when you log in to AM.
The following table summarizes different tasks related to devices used for multi-factor authentication:
Recover user accounts
Learn how to recover a user account when the user has lost their registered device, or when their device has become out of sync with AM.
Reset registered devices
In some scenarios, for example, when users are not able to access their recovery codes, you may need to reset their registered devices to allow them to register again.