Identity Cloud

Recover after a device becomes out of sync

A device that generates one-time passwords can get out of sync with the OATH authentication service in some cases. If you repeatedly enter valid one-time passwords that appear to be valid passwords, but AM rejects the passwords as unauthorized, your device is likely out of sync.

To resynchronize your device, you must authenticate with a recovery code, and register the device again. Follow the steps in Recover after replacing a lost device.

If you did not save the recovery codes when you registered the device, contact your administrator to remove the device from your user profile instead.

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